FAQ
Please find our frequently asked questions below or if you’re looking for
additional support we can always be reached at support@mellidiffusers.com
- Product FAQS
- How to Use
- Shipping and Returns
Product FAQS
Does Melli contain nicotine or tobacco?
What is a Melli?
Melli is made only from food grade and food safe ingredients. We don’t use anything that you wouldn’t use to bake a cake. Our blends are composed of plants, botanical extracts, and fruit! When vaporized or heated up, these food grade ingredients don’t turn into toxins. Melli is a better alternative for those who want to enjoy the puff without the poison. Melli is a modern day ritual that’s full of plant based flavor in every inhale.
Is Melli a vape?
What’s inside Melli?
How do I recycle or properly dispose my Melli?
How do you quality check Melli?
How old do I have to be to use Melli?
Is there an expiration date on my Melli?
How do I know my Melli is finished?
Are there any use warnings for Melli?
Store in a cool dry place and keep out of direct sunlight.
These statements have not been evaluated by the Food and Drug Administration, MHRA, EMEA, or any other medicinal products evaluation agency. Melli makes no health or medical claims for our product. This product is not intended to diagnose, treat, cure or prevent any disease. This product is for recreational use and should be used only as directed on the label. Sale to minors is prohibited.
How to Use
Take your Melli out of its box. Tear open the seal and take out your diffuser. Remove the rubber mouthpiece and end piece. Inhale, enjoy mouthwatering flavor and exhale.
These statements have not been evaluated by the Food and Drug Administration, MHRA, EMEA, or any other medicinal products evaluation agency. Melli makes no health or medical claims for our product. This product is not intended to diagnose, treat, cure or prevent any disease. This product is for recreational use and should be used only as directed on the label. Sale to minors is prohibited.
Shipping and Returns
What is the cost of shipping?
International orders over $100 benefit from free shipping. For international orders under $100 the shipping fee is calculated upon checkout.
How do you ship?
Where is my order shipping from?
How long does shipping take?
Delivery time depends on shipping method selected. Generally USPS Priority Mail takes 1-3 business days and FedEx takes between 2-5 business days.
Outside of the USA: If the product is in stock, orders that are placed by 2PM PST Monday-Friday will be shipped out the same day. Delivery time for Fedex International can be from 5 to 14 days.
We do not guarantee shipping times as this is mainly dependent on the shipping carrier. If you order has not arrived within 14 days please email us and we can assist you.
Where do you currently ship?
Will I have to pay taxes, or duties on my order?
HELP! I put the wrong address
If your order has not yet left the warehouse, we can still change the address. However if your order has already left the warehouse the shipment is a final sale. Should the goods be returned back to us, we can re-ship them again at your cost or refund you. However, a lost shipment due to incorrect address input by the customer will not be refunded by Melli.