We reserve the right to fully investigate claims that we believe are unfounded or fraudulent.
You can review the most commonly asked shipping questions here. Under Shipping and Returns.
If your order has not arrived please send us an email: email@example.com
Include your full name, order number and the email address used to place the order.
Cost of Shipping
USA Shipping is free on orders over $50. For USA orders under $50 shipping is $5.99-$19.90, depending on weight and the option you choose.
International orders over $100 benefit from free shipping. For international orders under $100 the shipping fee is calculated upon checkout.
Within USA: If the product is in stock, orders placed by 2PM PST Monday to Friday will be shipped out the same day.
Delivery time depends on shipping method selected. Generally USPS Priority Mail takes 1-3 business days and FedEx takes between 2-5 business days.
Outside of the USA: If the product is in stock, orders that are placed by 2PM PST Monday-Friday will be shipped out the same day. Delivery time for Fedex International can be from 5 to 14 days.
We do not guarantee shipping times as this is mainly dependent on the shipping carrier. If you order has not arrived within 14 days please email us and we can assist you.
Where does Melli ship?
We ship worldwide.
1. Products that are defective (to be determined by Customer Service) will be exchanged and re-shipped at our expense.
2. All orders shipping to 3rd party shippers are final.
3. We are not responsible or liable for delays or damages while in possession of a 3rd party shipper.
4. Orders lost in transit due to incorrect address input by the customer will not be refunded or replaced by Melli and are the customer’s responsibility. If you put an incorrect address please contact us right away with the correct address.
5. Duties and taxes are the responsibility of the customer. Melli is not liable for reimbursement of such charges.